Updated: May 22, 2023
Most purchases can be returned or exchanged for up to either 30 days from the date of purchase, depending on the type of product, and the condition of its return. For product-specific return and exchange policies, please see the list below.
Order alterations, including cancellations and changes in specifications, are subject to charges determined by Hard Metals Australia Pty Ltd.
New Standard Products may be returned within 60 days of shipment with prior approval and the assignment of a Return Materials Authorization (RMA) Number provided by Hard Metals Australia Pty Ltd. This RMA Number must be present on all of the return documentation. RMA Numbers are valid for 30 days from issue. The equipment is subject to a restocking charge and the customer is responsible for charges incurred to and from their shipping destination.
Custom, Non-Cancellable, Non-Returnable, Non-Refundable and Sales Center Products, modified products, products which have been used, or products which have been shipped more than 60 days prior, are not returnable.
At Hard Metals Australia Pty Ltd, your satisfaction is always guaranteed. We know it's sometimes necessary to return or exchange an item. We want to make it easy. Return or exchange your items by courier. An RMA is required.
Returns or Exchanges by Courier in Two Easy Steps
Contact us to request an RMA number. In order to expedite your return, please include your order number.
Ship Your Return or Exchange to Hard Metals Australia Pty Ltd
Please note that when shipping your return to Hard Metals Australia Pty Ltd, you are responsible for all shipping costs. Ship your return or exchange to the following address:
Returns 40 Peter Brock Dr, Eastern Creek, New South Wales 2766 Australia
If you request an exchange, we will pay shipping and handling charges for the item we ship to you. Please note that your country may levy import duties and taxes on any items we ship to you. Our preferred shipping option of FedEx allows you to track your return online and provides fast service, with packages arriving at our facility in 2 to 5 business days.
For the fastest service, call Customer Service at +61 2 9009 4455 to request an exchange or simply place a new order online or by phone. We'll ship your new item right away. We'll need to charge you the purchase price, but once we receive your return, we'll credit you for the cost of the original item.
Returning Items Delivered by Freight
If you discover a problem after you've accepted delivery, please contact us at +61 2 9009 4455. We may be able to resolve the problem without requiring you to return the item. Please retain all packaging material until you're completely satisfied with the condition and performance of your purchase. Doing so will make it easier to return the item if necessary. If you do wish to return or exchange an item, please contact us at +61 2 9009 4455.